What is Service Coordination?

Service Coordination is a personalized intervention crafted to offer primary support to waiver applicants/participants in accessing essential waiver and Medicaid State Plan services, along with other locally, state, and federally funded educational, vocational, social, medical, and miscellaneous services. These interventions aim to ensure the health and well-being of waiver participants while fostering increased independence, integration, and productivity. Service Coordinators (SCs) play a pivotal role in helping applicants/participants secure and coordinate the necessary services to either return to or remain in the community.

Roles and Responsibilities:

As the primary decision-maker, the applicant/participant actively shapes goals and selects supports and individual service providers. The SC, in turn, ensures the appropriate implementation of the Service Plan (SP) and supports the participant in developing effective self-advocacy and problem-solving skills. Collaboratively, they work on creating and executing the SP aligned with the participant's goals.

The SC aids the applicant/participant in crafting the individualized SP, involving individuals chosen by the participant in the process. Post-approval, the SC assists the waiver participant in implementing and periodically reviewing the plan's effectiveness. Throughout their engagement, the SC encourages the waiver participant to enhance problem-solving abilities, take control of life situations, and achieve greater independence. Additionally, the SC guides the applicant/participant in completing the Plan of Protective Oversight (PPO) (refer to Appendix C - form C. 4).

Key Questions Explored by SCs:

Give us a call to find out answers on the following questions
    1. What are the participant's goals?
    2. How can the participant be supported in fulfilling these goals?
    3. In what ways can the participant become an integral part of the community?
    4. What measures can be taken to enhance the participant's independence?

Advocacy and Support:

Beyond coordination, the SC serves as an effective advocate for the participant, ensuring they receive eligible benefits and appropriate services. The SC's responsibility extends to guaranteeing that all waiver service providers are furnished with the most current version of the SP.

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